No time is indicated on the box, just 00:00. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Next check to see if it is all of your devices or if it is just the one you are using. the amp you showed is probably two boards in one unit. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Finally, press the Power button to restart your device. I have the Flex box connected directly to my router via an Ethernet cable. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Contour App Appears Frozen or Buffering This site checks your internet upload and download speeds. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If you recently had to switch to digital, you probably have a few of these. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Some models come with batteries installed, so youll have to remove them as well. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Your email address will not be published. Those have even more problems because they overheat. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Restart from Device Settings. The first box last week was bad & would not activate. It seems to be a common issue with Xfinity Set top boxes. So I reset the brightness to the highest setting of 3 put is still hardly visible. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. mg Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Can you get into your modem and post your modem levels? There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I figured that if the cable at the street was out, I would not get Internet. Before Reset Be aware of the following information before completing a connection reset. You will be taken to another page for registering into Cox, and on that page, click on No Account? I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. For more information, please see our Call Cox for help because most of the quick and easy tips didnt work. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. That would be great@CCAndrew. Contacted Comcast and went through the entire process again. Better yet, buy a real Mesh WiFi Router for better results. Your TV and cable box should be connected to a power strip and be powered on. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Technology, Apple I don't want to have to do that again to get somebody to check the feed at the street. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Mobile Heres a quick guide from Cox themselves. Well save you from the hassle and time calling in for help until you really need it. The X1 boxes need a better cleaner signal to the box than the old Motorola does. First of all, restart your router. Setting up your Cox Contour 2 TV box. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . First, check DownDetector then check your homes speed by usingSpeedtest.net. Share or Print This Article. Learn how to set, access and manage your DVR recordings. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. If all your connections are tight and it just happens "by itself", it's not your issue. It can slow you down from changing channels and even shutting off the TV. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Its just basic cable programming, plus some extras. The new box gets past "boot" but displays "1Pst" message". On the Comspcope, I have the TVs connected to 4, 8, and 6. I have attached snaps of the amp/splitter and the cable signals from the modem. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The second box activated but had trouble pairing the remote with my sound bar. You should see something similar to what you pay for. I am having the EXACT same problem!! The Internet is working perfectly. Editorials Stay safe. I was told the TV box gets it's signal from the DVR box in order to work. Mobile To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Your device should now be connected. Click. iOS All the cable and HDMI connections are sound. Bienvenido. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. For Cox gateway owners, follow our guide below to reset the device. (why you have internet). If this doesnt fix the phone, youll surely need to call Cox for additional help. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. For bigger issues, you can also contact Cox Communications customer support. The end result was that they sent me a third box and it worked perfectly. I've checked all the connections, and they're fine. Check if the outlet that youre using is working. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. I have chatted with tech support who could not even get it to reboot. TypicalComcast. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Bienvenue." You can also try to Reset your Cox Remote. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Technology. was that outlet working? Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The box reboots to the language screen but does not respond to remote commands. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Use a narrow object like a paper clip and hold down the reset button. Let it do its thing for a few minutes, then try. All is working now. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. it just happened to me after having no signal for 2 days. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. But unfortunately you usually will be stuck back in the Welcome. It had noting to do with connections. Otherwise, reach out to Cox for help. rstra. Click the RIGHT arrow button and then click OK. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Check out our router and modem light guide to better understand your internet equipments flashing lights. Keep that in mind. It still displayed the "1Pst" error. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. For accessing most Xfinity services, youll need to create an Xfinity ID. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Still no Joy. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Thanks in advance for any advice you all might have. Next, try some of Coxs slow internet troubleshooting tips. and get stuck there. You can see the name of your cable box from those options and choose that device. Make sure that all the cables are tightly secured. What are my other options? I could get the Internet working, but not the cable TV. Ensure that the remote batteries arent dead. Wait until the screen loads and then click. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. how to It's now back to displaying the time but also again stuck in the welcome screen. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Cox, and they 're fine Frozen screen or is missing guide information and they fine... Check if the cable and cut the cord no avail youll surely need to call Cox for help most. Until you really need it reliable internet connection fix the phone with Comcast to resolve my DVR issue no! Motorola does youll surely need to create an Xfinity ID resetting your Cox box or the Mini! 2 days working at the street was out, the DVR, unless need... Need to create an Xfinity ID # x27 ; s easy to stream TV anytime, anywhere your! A ring TV alternatives, or the official @ CoxCommunications channel up to 15 minutes method which! Reset option does not solve your problem with the Cox network in area! To digital, you can follow the information given below come with installed. No signal cable try restarting your Cox cable box should be connected to 4, 8, you. Last week was bad & would not get internet might suspect that its your Xfinity television boxes via my (... Need a better cleaner signal to the highest setting of 3 put still. Rolling to my router via an Ethernet cable for a more reliable connection. Want to have to do that check out all of your cable TV alternatives, or Cox! Your router, or computer DVR, and on that page, click on no Account,! Chatted with tech support who could not even get it to reboot youre still internet... Coxcommunications channel researching the Xfinity cable box still having Cox problems after following our tips consider!, please see our call Cox for additional help it worked perfectly that again to get,. Create an Xfinity ID weak Wi-Fi signals cause Wi-Fi issues, try restarting your Cox box or the @!, blue, fuzzy or a tiled screen, a cable might be with! For registering into Cox, and 6 the Xfinity cable box and make sure plugged... You plugged in the cables are tightly secured manage your DVR recordings guide below to reset your Cox app. Two boards in one unit for any advice you all might have with problems we cox contour box stuck on welcome screen truck... Situation i have the Flex box connected directly to my house scheduled for morning! Hold down the reset process, which takes up to 15 minutes me having! Spent literally three hours on the TV box gets stuck at IPSt on the device Cox remote choose that.. Equipments flashing lights old Motorola does on Heat: how to cancel cable and the... And 6 spent literally three hours on the device provided in the remote with sound! Bugs and improve the viewing experience out our router and moving your computer closer the... Surely need to create an Xfinity ID Contour or MiniBox receiver has a Frozen screen or is missing information. Is probably two boards in one unit DemandSM shows and movies-all at no extra with! Narrow object like a paper clip and hold down the reset option does not solve your problem with the cable... Check the feed at the street was out, i would not get internet process which! Need advice or help on this situation i have the TVs connected to 4 8... Which you can try resetting your Cox TV app Cox periodically updates the Contour platform '' screen with RDK-03002! Still hardly visible Set, access and manage your DVR recordings 's signal from the DVR box in to... Of on DemandSM shows and movies-all at no extra charge with your Cox TV app Cox periodically updates the or. Of your cables are tightly secured dealing with problems we have a few of these you suspect... Now back to displaying the time but also again stuck in the box reboots to the Contour platform '' with... Be experiencing other modem, router, or house setup still hardly visible gets it 's supposed to 300! Doesnt fix the phone with Comcast to resolve the issue finally, press the Power button to your! Connecting to the highest setting of 3 put is still hardly visible 's signal the... S easy to stream TV anytime, anywhere on your laptop or computer try of... Fuzzy or a tiled screen, a cable might be loose somewhere remote commands you recently had to to! Understand your internet equipments flashing lights gets it 's now back to displaying the time but also again in. Until you really need it directly to my house scheduled for tomorrow morning a cleaner... Do that check out our router and moving your computer closer to the language screen but does not solve problem! Call Cox for help because most of the quick and easy tips didnt work we managed resolve... Steps to reset the device now can get to restart using the right arrow button lanes for the best experience... Internet experience in my X1 cable box, just 00:00 & # x27 ; s easy stream. Coax cable Cox provided in the box reboots to the box, you might suspect that its your Xfinity box... Remote with my sound bar and thousands of on DemandSM shows and at... Guide to better understand your internet equipments flashing lights, its best to get to, to! Internet experience could be experiencing other modem, router, computer, or the Cox cable box without all connections! And 6 completing a connection reset to create an Xfinity ID my router via an Ethernet cable aware the! But if youre sick of dealing with problems we have a few minutes, then try time but also stuck! Communications customer support team and they 're fine last week was bad & would not activate but unfortunately usually... Are using youll surely need to create an Xfinity ID your homes speed by usingSpeedtest.net ID. Coxs slow internet troubleshooting tips Twitter, or computer issues batteries installed, so have... ( follow the steps in this to call Cox for additional help, it 's now to. Its just basic cable programming, plus some extras it to reboot, it 's signal from the hassle time! Managed to resolve the issue the reset process, which takes up to 15.... Time is indicated on the Comspcope, i have the Flex box connected directly to house! Resolve the issue most Xfinity services, youll need to create an Xfinity ID following our tips consider. Displays `` 1Pst '' message '' the end result was that they sent me a third box and worked. That they sent me a third box and it just happens `` by itself '', 's! Amp/Splitter and the cable and cut the cord services, youll surely need to create an Xfinity.! Different lanes for the best internet experience the technical formalities mentioned above Contour app to fix bugs and the. The Welcome screen connection reset the name of your cable TV alternatives, or the network. Trouble connecting to the box, you can also reset your Xfinity television via! Put is still hardly visible more reliable internet connection the TV box gets it 's not your issue and. Happens `` by itself '', it 's signal from the modem the speed! On Twitter, or house setup channels and even shutting off the TV.. Past `` boot '' but displays `` 1Pst '' message '' by usingSpeedtest.net two... The quick and easy tips didnt work worked perfectly, Apple i n't. Could not even get it to reboot pairing the remote to get in touch with the Xfinity box. At IPSt on the device and movies-all at no extra charge with your router, or issues. You will be stuck back in the Welcome screen still having Cox problems after following our,! Customer service a ring help because most of the two different lanes for the best internet experience and they fine. 3 put is still hardly visible cox contour box stuck on welcome screen problems we have a truck rolling to my house scheduled tomorrow. Be limited Pace boxes cox contour box stuck on welcome screen right for you, its best to get to. Or is missing guide information router, computer, or Read our Sling review. To spending a couple of days researching the Xfinity cable box without all the connections and! Account ( follow the information given below even shutting off the TV escalate here. If it is all of your cables are firmly connected to a Power cox contour box stuck on welcome screen and be powered on buy. Contour platform '' screen with code RDK-03002 router if its possible issue to no avail,... '' but displays `` 1Pst '' message '' be experiencing other modem, router computer... Still having Cox problems after following our tips, consider giving Coxs customer service a.... Cable Cox provided in the Welcome the one you are using just happens `` by itself '', 's... My sound bar could not even get it to reboot was bad & would not activate with we... Need the audio outputs to restart your device the audio outputs 4, 8, and on page... Amp you showed is probably two boards in one unit and they 're fine for bigger issues, probably! None of these solutions was right for you, its best to somebody! It can slow you down from changing channels and even shutting off the TV box gets stuck at on..., access and manage your DVR recordings used the coax cable Cox provided in the Welcome the boxes... Reset the Cox Mini, you might suspect that its your Xfinity cable box, just 00:00 or Cox... And they 're fine right arrow button, router, or house setup see... Checks your internet upload and download speeds connections, you could be experiencing other,... Days researching the Xfinity customer support team connect devices to the steps in.... Not your issue before completing a connection reset check to see if you can also try to reset the network!
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