What are your expectations for this job, and how do you measure success? To me, it's similar to when the host greets you at a restaurant. I plan on staying a long time.". Can you tell me more about the day-to-day responsibilities of this position? I begin every day by making a list of everything I need to accomplish. And forget to mention your typing speed which must be between 38-50 WPM(word per minute). 7. I would like to remain employed here for as long as my services are needed. Personality test (common especially in agency recruitment). Alternatively, You shouldn’t assume the skills of other applicants. typing skills? Excellent written and spoken communication skills, The ability to use computerised technology effectively, The ability to stay calm under pressure and look after several things at once. Often you will be the first person their clients or patients will meet when walking into the office for the first time. As a receptionist is the first who contact a person makes with a hotel, so it is very important for receptionist to give a good first expression. As the receptionist at ABC Financials, I was the first person for customers. Since I'm one of the first people customers see, a frustrating or poor interaction can really sour their opinion on the company or overall experience they had. Tell me about your customer service experience. Tips for Answering Receptionist Questions, Best Answers for the Most Common Job Interview Questions, Top 12 Entry-Level Interview Questions and Best Answers, 12 of the Toughest Interview Questions With Answers, How to Answer Interview Questions About Getting Angry, Best Interview Questions Employers Ask Job Applicants, Interview Questions About Handling High Call Volumes, Interview Questions Occupational Therapists Can Expect, Best Answers for the “Sell Me This" Interview Question, Common Phone Interview Questions and Best Answers, Job Interview Question: 'What Do You Hope to Accomplish Here? You have studied the entire hotel history and observed its business strategies. Jeff's Tip: Be prepared to also answer behavioral and situational questions as well. How Will You Convince An Unsatisfied Guest Of Our Hotel? What critical component of this position As Receptionist Hotel makes the work challenging? Do you have employment gaps in your resume? In you answer you may include that how you manage your daily workload with some examples from previous employment experiences where your organizing abilities have shone through. If you want to impress the hiring panel, it is imperative that you display your organisational, administrative, communication, and interpersonal skills. 1. Pressure is largely a positive force and a motivating factor for many people. 1. Here’s the FULL LIST of interview questions for the HOTEL RECEPTIONIST / FRONT DESK INTERVIEW: Q1. They are the main individual a patient addresses and are a significant piece of setting up the patient’s association with the workplace. Question2: According to you what is the most important skill that is required for receptionist? Just show them your proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Two role play examples, with a step by step guide on how to flourish in them (role plays are common in medical and hotel receptionist interviews). This hotel has everything I'm looking for. This post includes subjects: list of interview questions, job interview tips, job interview materials for Hotel receptionist interview. This Site Might Help You. Then, make sure you can put your best foot forward by rehearsing your answers to these 10 essential interview questions. Learning about some common interview questions that you might encounter helps you craft thoughtful and concise responses. For example you say like: Question 29. That's small enough that we started to feel a bit like a family. I was also in charge of receiving packages and distributing mail, greeting and escorting customers and vendors to meeting rooms, and keeping up with the company's general information email address. Usually, that's anything that involves one of the company's clients. but they're really talking about? What Would You Do If A Guest Complaint About Your Service? As an aspiring receptionist, let your friendly personality shine through at all times. As Job Is Repetitive. How Would You Describe Yourself? Hotel Receptionist is a person employed in a hotel who is responsible for welcoming guests as they arrive in a hotel premises. Hotel Receptionist Interview Questions & Answers. In a pinch, I can very likely do same-day overtime, too, but I'd really prefer to have a day's notice. Here you answer will decide that are you fit for the position you are applying for or not. Even typical receptionist interview questions aren’t easy to answer if you are ill-prepared. Executive assistant interview Customer service interview questions. I can overcome any problems they may have and I have good organisation skills'. According to me None are over Qualified for any kind of Position, Instead they can Learn Much More Things and makes them to move forward. When multitasking isn't possible, I put my focus on clients and customers as the number one priority. Even typical receptionist interview questions aren’t easy to answer if you are ill-prepared. You may say that "you are proficient with Microsoft Word, Excel, and Power Point. This is also a good opportunity to point out how you faced multiple priorities and explain how you handled them all. As a receptionist is the first who contact a person makes with a hotel, so it is very important for receptionist to give a good first expression. skills. If you are going to take a spa receptionist interview then this article is definitely for you! If you need more job interview materials, you can reference them at the end of this post. I would like to pursue my career here for as long as I have the opportunity to. 250+ Hotel Receptionist Interview Questions and Answers, Question1: Why did you choose receptionist as your career out of many others? Here’s how to prepare for an interview. Last updated on December 13th, 2019 at 03:48 pm . Because of ever-increasing technological advancements in the workplace, receptionists must also have strong technical skills. 50 Most Asked Dental Receptionist Interview Questions 2020. Question 26. One of the most common front desk job interview questions, that most receptionists are asked is “Tell me about yourself“. If you want to impress the hiring panel, it is imperative that you display your organisational, administrative, communication, and interpersonal skills. 5 years ago. A prospective employer will be drawn to a confident, self-assured person. Good receptionist wouldn't be afraid of unsatisfied or angry guests. Then you are at the right place as we can simplify your doubts on your interview and help you in your job search. Along with this you may say that dependability is one of the professional traits that a receptionist must have, because opening the counter on time and demonstrating a responsive attitude are essential characteristics that employees and customers come to expect. Completed your studies? You can share some guidelines with your interview that how you used to handle unsatisfied guest in your past job or you can some points like: Question 5. How Would You Measure Your Performance On This Job? I am not looking for great salary. If they seem frantic or act rudely, then it can feel later like your food just doesn't taste as delicious. Listen to the customer, and do not interrupt them. I feel really comfortable interacting with customers and solving their problems, whether it's finding the book they're looking for or changing their meeting time with an executive. You could also be asked how you responded to criminal or unethical activity. 5 Front Desk Receptionist Interview Questions & Answers. Having a heads-up makes it easier for me to rearrange my plans. Your interviewer wantto know how fast you can type and how organized you are and for answering this question you may say that your typing speed and skills are very good, and constantly improving.Typing come naturally to you, you have always been good at multi tasking. Spa receptionist interview questions Also check- Salon receptionist interview questions / Optometry receptionist interview questions 1.Why do you think the spa needs… Guest will often respond more positively to your focus on helping them immediately versus than on the solution itself. Note: When you click a question, you will go to a new page with an analysis of the question and some good answers to the questions. Impress the interviewer by expressing your interest in hotel profile and by demonstrating your enthusiasm to work for the hotel. Good, bad or ugly, you believe that open communication is the most important factor to reach an efficient organization. By : www.mega-az.com. Learn about interview questions and interview process for 29 companies. Hotel front desk receptionist interview questions . As a receptionist, you will be tasked with interacting with numerous types of people every single day. 5 Front Desk Receptionist Interview Questions & Answers. Do You Think You Are Overqualified For This Position? I'm comfortable working overtime a few times a month, so long as I have a day's notice beforehand. 4. Stress occurs when the pressure you are under exceeds your ability to effectively meet the demands being made of you. State that I am are very well qualified for the position. Be ready to explain why an interviewer should pick you for the job, This question will deal with your ability to sell yourself. Searching for a job isn’t easy work. The best way to answer this question is to make a short list of your qualities, skills similar to the job profile you are aiming at in a paragraph that would point out the positive aspects that you would bring to the new job position. In this interviewer is expecting that how you would be organised and efficiently handle changes in your schedule. You are very comfortable using these programs and have a lot of experience doing so.". I can do work under pressure, when you feel like pressure, you need to concentrate on your work, Don't think about pressure, just take it easy and one thing is the most. I take everything as an opportunity to test my own limits. That helped slow down the conversation and reduce her volume. She explained the whole situation, and I reassured her that our billing person was just out for the day and would be in touch. Even you can mention your all skills(acc.to job requirement)that can be your communication skills,computer skills, strengths, customer service skills etc. If you get the job, you’re going to be the frontline person and it’s important to show the employer your professional image. Be gracious in accepting blame wherever it is justified. Top 12 Best Brainteaser Interview Questions: Tell me about a time when you had to make a decision without all the information you needed. Why were you interested in this job role? Whatever the cause, unhappy customers are still our guests and our hope for future business, and we want them happy again. 3. These questions hit on qualities critical to a receptionist performing his or her job successfully. No, Sir I don't think so. When You Can Join Our Hotel If Hired? 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